Empower your admins with generative AI so they can deliver consumer-grade
support to end users automagically.
Our AI chatbot taps into your organization’s knowledge base to quickly assist employees, students, and clients. It pulls in internal data and outside sources, making self-service a breeze.
Need a human touch? Just click once to get help – absolutely no forms are needed.
Hit MTTR goals even faster by letting AI automatically categorize and route tickets. Plus, you can get a full case summary right from the queue.
So your admins can answer tickets more efficiently than ever before.
Helps admins immediately understand how an end user feels. So, they can prioritize tickets effectively to improve end user satisfaction.
Better yet, they can track the impact their actions have on their sentiment in real-time.
Empower admins to compose messages with different tones and styles in a fraction of the time.
Instead of worrying about semantics, grammar, spelling, or punctuation, AI Author swoops in to ensure that the messages are clear and the tone is on point.
Get comprehensive insights into your team’s performance. With summaries of the previous week’s data, forecasts, and recommendations based on industry benchmarks, you’ll have all the information you need to make business-winning decisions.
Forget clunky service desks! Our AI Chatbot integrates right inside Microsoft Teams, so you can chat with it just like you would a coworker. Need answers, have questions, or want to submit a ticket? Just fire away! This conversational approach makes getting help a breeze, saving you precious time in the process.
Gather end-user feedback on the usefulness and quality of responses they received from the AI Chatbot with an easy click of a thumbs-up or thumbs-down icon. To help you improve even further, a feedback box will appear, allowing end users to provide more context about their experience. This way, the AI Chatbot gets better and better at supporting your end users.
Train the AI Chatbot for end users on a knowledge base articles, internal data, and historical tickets – as well as verified external data sources, links, and documents. So the recommendations it gives are 100% relevant and unique to your organization.
With our latest feature integration, SharePoint Connector, AI Admins can seamlessly import SharePoint knowledge into the AI Chatbot, ensuring end users have instant access to up-to-date information.
Give admins control over the quality of answers that the AI Chatbot provides, so they can edit and fine-tune the answers as necessary.
Be empowered to effectively monitor employee interactions with our AI Chatbot. So all interactions remain regulated and no one shares sensitive information by accident.
Provide the same seamless, conversational experience via email. If the bot can provide an answer to a new ticket, it will craft a context-sensitive response just for them.
And they’ll get it in their inbox within minutes. So, any simple questions get answered right away. Emails feel more like conversations thanks to the bot’s easy-to-understand replies. And of course, it frees up admins to tackle more complex issues.
Get an overview of your KPIs compared to industry benchmarks every week in your inbox with recommendations and predictions for the next reporting period.
So your admins can make data-driven decisions to improve the organization’s service management quality.
Provides admins with a real-time summary of the ticket content when they hover over the ticket title from the queue or from within the ticket page.
This slashes the amount of time admin would otherwise spend going into every ticket to read and understand the full context.
Helps admins immediately understand how an end user feels. So, they can prioritize tickets effectively and make sure everyone is happy.
Better yet, they can track the impact their actions have in real-time.
Did you know that 40% of tickets are miscategorized?
Not anymore though. Now, AI Intelligent Categorization will suggest a more accurate classification of the SR based on the category schema of the organization.
So with just one click, the category and subcategories can be automatically updated.
Now, with AI Intelligent Categorization’s new escalation rule in SysAid’s Ticket Automation, admins get to decide when and where it kicks in for super-smooth ticket organization. It’s all about giving you more control!
The chatbot offers:
Yes! Just like end users need quick conversational resolutions, agents need that too. In Q2 2024, agents will have their own personal AI Chatbot that is fed with information that only agents would have access to. Providing agents with contextual suggested solutions to speed up resolution.
The AI Chatbot utilizes your service records from the past 2 years. This may include information and solutions that were documented in the solution/resolution/notes or messages of the Service Record. It also uses end-user facing knowledge base articles.
Public URLs will be crawled by the AI chatbot and be used for providing answers to your end users. Additionally, you will have the ability to upload documents which hold organizational information you’d like to serve up to your end users.
If your account knowledge is stored in SharePoint, you will also be able to easily import it into the Data Pool, allowing the AI Chatbot to access it.
Within SysAid Copilot’s general settings, AI Admins have the ability to enable Guardrails to oversee the suitability of individual employee queries and questions. It helps establish clear rules for AI Chatbot usage within the organization, preventing any accidental sharing of offensive or sensitive information.
We understand the importance of safeguarding sensitive information. Rest assured that our chatbot operates with a stringent data sanitization process. Prior to deployment, we thoroughly remove any personal or sensitive data related to employees or the organization from the service records used to train the system. This includes details like financial information and passwords. Your data’s privacy and security are our top priorities, ensuring that no confidential information is exposed to other users within the organization through the use of our chatbot. To learn more about SysAid Copilot’s Security, click here.