SysAid Web-Based Help Desk Software
Help Desk, Inventory and Project Management
Raise your IT management to a new level! Choose between SysAid's FREE Edition (download), which is fully featured Help Desk software, and SysAid's FULL Edition (download trial) which has important extra features
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Automate handling of service calls to reduce response time and improve service |
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Lower down-time by using more efficient system management |
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Improve efficiency of hardware and software inventory management |
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Use integrated remote control capability to solve your users' IT issues quickly and securely |
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Measure IT performance with detailed reports and real time dashboard |
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How is SysAid different from other web-based help desk software? |
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SysAid is built specifically for IT management. It is better able to meet the demands of organizations seeking internal, web-based help desk software |
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Installing SysAid is a snap and our friendly, knowledgeable support team will quickly remove any obstacle you may encounter along the way |
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SysAid is the only IT software to offer full communication abilities: SysAid not only lets users send e-mail, SMS and instant messages to one another, it can even contact them itself, automatically. Time-consuming phone calls are replaced with modern, efficient communication. |
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SysAid offers minimal setup and maintenance time. Available as either an installed Edition or an online On-Demand Edition, SysAid provides record-speed for implementation and integration |
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SysAid works on multiple platform environments, such as Windows and Linux |
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SysAid offers an all-in-one solution. A single interface provides web based help desk software, remote control, asset management, IT activity analysis tools, and more |
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SysAid is highly customizable: You can add or remove fields, redefine your forms and interface or adjust your translation of the system quickly, with only a few clicks |
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Suitable for technical and non-technical users, SysAid is intuitive and easy to use |
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SysAid's Main features
| Web Based Help Desk Software: |
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Based on parameters such as category and location, service requests can be configured to be rerouted automatically, change their priority or due date and perform other actions |
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Service requests can be sorted according to user, due date and other fields |
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Different views can be added to reflect customized outlooks on the Help Desk requests |
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Administrators can create escalation rules |
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Service requests can be placed in a knowledgebase, which can be searched easily |
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End users and administrators are automatically notified about new, modified and escalated service requests |
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| Asset Management: |
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Desktops, laptops, and other assets are listed and grouped using an automatic deployment tool |
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Hardware and software changes are updated automatically |
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Administrators can have complete remote control of machines |
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Easy integration with external purchasing and ordering systems via XML |
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All reported changes are saved in a permanent computer record, which contains hardware/software and service history |
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| Monitoring: |
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Constant tests for memory usage, hard disk usage, vital OS services and processes, network services, software and hardware updates and more |
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A warning or error notification will be sent to you when something is wrong. SysAid can open an automatic service request, notify you by email, or even send you an SMS message |
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You can see a visual representation of all the monitoring tests on daily, weekly, monthly and yearly graphs |
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Configure monitoring templates for any number of servers or workstations |
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| Reports and Analysis: |
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Automatic, pre-defined reports on help desk activity, service quality, hardware/software inventory and more |
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Reports can be configured to match administrators' needs |
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| Manager Dashboard: |
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An immediate and customizable graphic Dashboard overview of the state of affairs in your organization |
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A wide choice of reports that can be scheduled, customized and sent to different users |
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Various possibilities for modifying reports according to your specific needs or creating entirely new reports |
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| Project and Task Management: |
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Allows you to create, list and manage projects and tasks |
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Tracks work progress and resource use |
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Allocates time wisely |
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Keeps record of all activities |
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Stores relevant documentation |
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| SysAid ITIL Package: |
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| Problem Management |
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Based on ITIL best practices |
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Track and manage root problem causes to prevent incident recurrence |
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Group Helpdesk SR incidents into higher level problems and themes |
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Create multiple problem templates to suit any scenario in your environment |
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Access detailed problem descriptions and historical log of all changes |
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Build a knowledgebase of known errors and work-around methods |
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Highly integrated with all SysAid modules for shared accumulated data processes and functionality |
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Minimize incident-related business impact on your business operations |
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Learn more about SysAid ITIL Problem Management
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| Change Management |
Watch the animated SysAid ITIL Change Management Video 
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Built on proven ITIL workflow processes including chain of approval |
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Create changes using built-in basic or advanced change templates |
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Customize workflow processes and change templates to suit any change scenario in your organization |
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Perform multi-level risk assessments and authorizations in workflow tabs with a full audit trail |
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Permission-based to ensure that only permitted users view details |
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Set targeted notes, tasks, permissions and automatic notifications for key stakeholders |
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Track, monitor and report on all past and current change activity |
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Highly integrated with all SysAid modules for shared accumulated data processes and functionality |
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Full control over all planned change activities for minimal business exposure and service disruption |
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Learn more about SysAid ITIL Change Management
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| SysAid CMDB: |
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Built according to the ITIL standard |
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Keep track of significant elements in your IT network |
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Holds an unlimited number of CIs of all types |
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Allows more than 250 customizable fields - to fit your exact needs. |
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Helps you predict the influence of changes in your network on future developments and business impacts. |
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Learn more about SysAid ITIL CMDB
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Watch the SysAid online Tutorial, Working with the CMDB, to see how the CMDB Module works in action.
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Check out the interactive quick guide to SysAid ITIL to see how SysAid's ITIL Package all fits together.
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Customer Testimonials |
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"We have 30 Remote offices. SysAid has made logging and tracking calls very easy. Our IT Staff love it and so do the end users."
Martin Griffiths,System & Network Administrator,PH Jones Ltd
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