101 Ways to Use SysAid

Keep IT simple by letting SysAid do what it does best- help you manage your IT.

We have prepared for you a handy checklist of everything you can do with SysAid. Now you can make sure you are taking full advantage of all the ways that SysAid simplifies even your most complex tasks.

Who can use SysAid? (1-5)
Highlight-

• Large organizations such as universities, colleges and hospitals. SysAid enables everybody to seek assistance without having a user account.

• Our Asset Management module supports even the most complex networks, i.e. VPN, internet,subnets. We support it all.
• Manage your catalog and your supplier list. Centralize all the information and make it easy to find and to use.

• Monitor not only your servers, but also any number of workstations on your network.
• Be notified when unauthorized processes take place or when processes are abruptly stopped.

Run an IT Help Desk for Your Company (31-38)
Hightlights-

• Reduce phone calls to the help desk by providing your end users with a simple reporting tool to submit tickets.
• Give the supervisor or the department manager information about the status of open tickets, without having to send them any reports.

• HTTPS capability: with SysAid you can feel absolutely safe.
• Integration with external SQL database (MSSQL, Oracle, MySQL)- keep working with the database you already use.

• Priorities: define the hierarchy of different tickets according to their submitters, categories, urgencies and more.
• Set timers based on your operating times and holidays, to get the most accurate information about your work.
• Design with maximum ease dynamic filters to show in your SysAid lists only the results relevant to you. These filters remain on your lists, till you change and re-change the filtering, see whatever suits you the best.

• Use the SysAid’s automatic Gantt display to present your project as a scheme.
• Download the complete list or just a single project to a PDF file or to an XCL spreadsheet.

• Helpdesk workload report: make sure the workload is logically divided between your administrators, that tickets with higher priorities get more attention, etc.
• Inventory report: overview your software and hardware. Get reports about everything, even those neglected assets that were not updated.

• Get the full picture of the current state in your IT department by using the Manager Portal: a dashboard which displays 4 parameters according to your choice.
• A monthly/ weekly / daily display of the parameters that matter most to you.
• Send the reports to whoever you wish: send a monthly report of your service quality to the boss, send a report about changes in your assets to the admin group responsible for hardware on your network, etc

One Stop Shop (98,99)

Make SysAid Your Own (100, 101)

As a matter of fact, there are many more things that you can do with SysAid…
Look for the things you need in the SysAid User Manual