Run an IT Help Desk for Your Company

Administrator

End User Portal

Reduce phone calls to the help desk by providing your end users with a simple reporting tool to submit tickets.  

Easily report problems you may encounter and ask for IT  assistance simply by pressing a hot key.
 

Control the information provided by the end user, to get exactly the relevant details.

Send a ticket with a screenshot – include all info needed to solve your problem.

Build trust with your end users- let them know that the problem will be solved quickly and efficiently.

Be able to track your open ticket  without having  to call a technician or leaving your workstation

Provide your users with SysAid self service – a simple yet effective tool that will help them solve recurring problems by themselves.

Be able to solve the problem yourself efficiently.

Provide localization to your end users by giving them a customized language interface.

Control your interface in your own language.

Give the supervisor or the department manager  information about the status of open tickets, without having to send them any reports.

Drop the XCL spreadsheets or e-mails to receive the full scope of your IT department situation.

SysAid’s capabilities for administrators: although simple and intuitive for the end user, SysAid encompasses the full picture and sophisticated solutions covering all your IT needs.

Avoid double clicking or going back and forth by designing your display on a single screen.