SysAid Administrator Interface

Centralizes all your day-to-day assignments in one place.

Customize your forms to add your relevant and mandatory fields.

Routing rules – assign tasks to the person/group  in charge.

Priorities- define the hierarchy of different tickets according to their submitters, categories, urgencies and more.

Due Dates- define a due date for each ticket or task, to allocate your time wisely.

Visual alerts- the SysAid alert icons enable you to get immediately a visual image of the priority of your tickets.

Escalation rules – stay on track proactively – be sure that all assignments are conducted on time, by sending automatic reminders to your administrators.

Design levels of support providers – SysAid helps you stick to your SLA agreements.

Learn more about SysAid at any stage simply by clicking the online help link, or by looking at the user guides provided on the SysAid website.

Design you own clever fields to add to your helpdesk lists, with suitable dropdown menus.

Set timers based on your operating times and holidays, to get the most accurate information about your work.

Customize the automatic notifications SysAid sends according to your needs.

Insert your own word vocabulary by using the Translate feature.

Customize appearance : colors, grids, fonts, backgrounds – make it your own.

Design different forms to different uses. For instance- users belonging to different companies.

Track and report problems from anywhere using your mobile or blackberry.

Use SysAid's knowledgebase to find solutions to problems that have already been dealt with in the past.

Download  your list to a PDF or an  XCL spreadsheet

Perform advanced filtering on your lists by creating different views in the filter-builder function.

Design with maximum ease dynamic filters to show in your SysAid lists only the results relevant to you. These filters remain on your lists, till you change and re-change the filtering – see whatever suits you the best. 

Instead of reporting each task individually, report it all at once simply by clicking a check sign next to the task.

Define different permissions to different administrator accounts.

Automatically notify end-users on status changes, or added notes.

Gather unique information that isn't predefined  by default in SysAid. Control or design your own workflow.

Decide what information is the most vital to you, and determine it as standard requirement to every ticket.

Track  activities or working hours based on a ticket.

Discover what was the amount of hours and efforts consumed by each and every ticket and use the information to improve your workflow.

Create work groups and end user groups to better control your workload.

Integrate your incoming mail with multiple email boxes- configure different boxes for your different customers/companies/departments.

Relate child tickets to parent tickets, and send automatic notifications to all the submitters of the child tickets at once.

Edit your tickets, spell check them, attach any file to them, add notes and description.